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kerravonsenI have just been battling with my old hosting company. The one where katspace.net was hosted. Problem is, last year, someone the stole the katspace.net domain underneath me. I was certain I had renewed it, but apparently I hadn't. So someone else has my domain. I didn't do anything about it at the time, since katspace.org still works fine, and I have more control over it.
However I thought my old account might be good to use as a backup site. And I thought that all I'd have to do would be to buy a different domain and use that instead. So tonight I finally did that, logged into my hosting account, bought a new domain through their "buy a new domain" thing, and then couldn't find anything in the site to configure it, apart from a "point domain" thing, which would point my new domain to my old domain - the katspace.net domain which I no longer own.
So I raised a support request. I had hopeful expectations, since they had been really helpful with support in the past.
Unfortunately, I got a jobsworth, who basically said "we can't do that, we can't do this, we can't do the other". They can't change my domain. In order to do that, I have to cancel my account and register a new account. But the account type that I have is no longer available (and it is a good account, I pay a small amount each year for it, rather than paying monthly). And, no, they won't let me keep it. And "no, you can't point your new domain to an IP address, the registrar we work with won't let you do that".
So, I have a choice of losing my account, or losing my domain.
It's enough to make me start using foul language. Bastards!
ETA: I managed to extract my IP address there from them, and it occurred to me that I could use a sub-domain of katspace.org to point to that IP address, so I don't actually need a new domain name after all. I have set that in motion, so I will check tomorrow if http://too.katspace.org/ is live.
However I thought my old account might be good to use as a backup site. And I thought that all I'd have to do would be to buy a different domain and use that instead. So tonight I finally did that, logged into my hosting account, bought a new domain through their "buy a new domain" thing, and then couldn't find anything in the site to configure it, apart from a "point domain" thing, which would point my new domain to my old domain - the katspace.net domain which I no longer own.
So I raised a support request. I had hopeful expectations, since they had been really helpful with support in the past.
Unfortunately, I got a jobsworth, who basically said "we can't do that, we can't do this, we can't do the other". They can't change my domain. In order to do that, I have to cancel my account and register a new account. But the account type that I have is no longer available (and it is a good account, I pay a small amount each year for it, rather than paying monthly). And, no, they won't let me keep it. And "no, you can't point your new domain to an IP address, the registrar we work with won't let you do that".
So, I have a choice of losing my account, or losing my domain.
It's enough to make me start using foul language. Bastards!
ETA: I managed to extract my IP address there from them, and it occurred to me that I could use a sub-domain of katspace.org to point to that IP address, so I don't actually need a new domain name after all. I have set that in motion, so I will check tomorrow if http://too.katspace.org/ is live.
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no subject
Date: 2009-05-04 01:02 pm (UTC)no subject
Date: 2009-05-04 01:22 pm (UTC)no subject
Date: 2009-05-04 02:42 pm (UTC)no subject
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Date: 2009-05-04 08:42 pm (UTC)no subject
Date: 2009-05-04 06:16 pm (UTC)no subject
Date: 2009-05-04 08:43 pm (UTC)I need a better way of mirroring www.katspace.org, though. I set up a wget --mirror and it's still running the next morning, so I stopped it.