Long Walk, Short Pier

[kerravonsen]

The good news: my new laptop arrived.

The bad news: it arrived without the extra memory we had ordered for it. I am seething, I am FURIOUS, because they asked us whether we wanted the laptop without the memory, or to wait for the memory and get the laptop later, and both of us (me and my father) had said, repeatedly, "we want the memory" and they IGNORED us, and did exactly what we DID NOT want!

(seethe, seethe, seethe)

What the $#$&*#$&*#$#&* do they expect me to do with the extra memory when it arrives? Wear it as jewelry?

I am not a bloody hardware technician. And take one screwdriver to the case and it would void the warranty anyway, I assume. And if they expect me to ship the whole thing back to China, they can ruddy well walk to China themselves.

Haven't they got two brain cells to rub together?

(seethe, seethe, seethe)

I can't ring them up today, because I didn't have time last night or this morning to double-check the lack of memory by booting up the machine. I need to have all my feet under me before I give them an earful.

(seethe, seethe, seethe)

Edit: Well, I have now checked it, and it is indeed lacking the extra memory. However, it isn't quite so bad as I feared, because they do give instructions as to how to install extra memory, so it's not like you have to be a hardware technician to do so, and it won't wipe the warranty. Phew!

Comments

[jomacmouse.livejournal.com]

I shall have to remember this when I go about buying a new computer sometime soon. Though I'm very sorry that your experience is going to act as so bad an example :(

[kerravonsen]

Well, the first question to ask them would be "Do you build your own computers, or are they all put together in China and shipped here?"

I think the other lesson is, if they ask you to make some choice, over the phone, about your computer because there's been a hitch, ask them, before you hang up, what they think you told them.

I reckon that because I had said, that in an ideal world I would want the computer sooner, but it couldn't be helped because I want the memory, that they heard the first part of the sentence and ignored the second. (sigh)

I am still seething.

[jomacmouse.livejournal.com]

I don't blame you for feeling aggravated by it all, and I thank you for the advice.