In What Universe Does This Make Sense?

[kerravonsen]

Explain this to me:

In-person, I ask my local pharmacy if I can be put on a waiting-list for Trulicity. They say they don't do that. And that they won't ring me up to say when they have it in stock, they don't do that either. I have to keep on ringing them up instead.

Ringing up to ask if they have any Trulicity in stock, they say that someone has some on hold, and they'll ask if they still want it. Half an hour later, they call back to say (as I expected) that the person still wants it. I ask if I can have some put on hold for me. They say, sure! We'll call you back when we have it in stock.

Whut? Am I somehow more real when I'm on the phone than when I am physically in front of them?